Every single flight was delayed.
I had 4 flights with Iberia between Casablanca, Morocco and London Heathrow and they were all delayed by at least 2-4 hours. They used the same excuse every time- "traffic control delays." Somehow all the other airlines managed to come in on time though. Imagine that.
They're greedy corporate bastards.
On my way back to Morocco from London, Iberia staff wouldn't let me get on my flight because I don't have a Moroccan visa. When I told them I'm a student in Morocco, they refused to verify the information by calling my program and insisted that I buy a ticket out of Morocco to prove that I won't be staying there for over 3 months. Being a displaced student from Egypt is a unique situation but Iberia didn't bother to listen. So the only way I could leave London was to buy a $600 ticket out of Morocco to Madrid. While they said it was "fully refundable" they also told me they would charge me a $60 penalty for cancellation. I had no choice but to buy this ticket because they refused to give me any other option.
Their customer service is awful.
After I got back to Morocco, I called their office in Casablanca to cancel the ticket. No one answered. After calling back repeatedly, non-stop, still no one answered. I found out they take a 3-hour lunch break (which they even state on their website) so I called back in the afternoon. Surprise- still no answer. I called their office in London and no one answered there either. Finally I called their American office, the only country I could count on to have some sense of efficiency and professionalism. Finally I got my ticket cancelled.
The staff and flight attendants are rude.
You know how flight attendants greet you when you get on board? Not with Iberia. You also have to pay for all food and drinks on the flight. I fell asleep and missed the food cart when it passed, but when I asked the flight attendant if I could get a drink she told me in a huff that I had to pay and pointed to a menu. At least I got a small cup of water for free.
The flight itself is very unimpressive.
There's no difference between first class, business class and economy class other than the fact that you sit further up on the plane. And the seats are not cleaned- there were crumbs on my seat.
Even the baggage was late.
When I got to London from Madrid, I waited at baggage claim for at least an hour before they finally started putting out the luggage. As if a delayed flight isn't bad enough, it added an extra hour just to get my suitcase.
So take it from me- don't ever fly with Iberia. The prices aren't any cheaper than other airlines so basically you get crappy service, delayed flights, and ripped off no matter how much you pay.
